We believe in creating welcoming, fun and inspiring environments for our guests and team. We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals. It’s these values coupled with our unquenchable passion for service which created the unique culture that is TCH.We need a Receptionist (rotating schedule) to join our team in Lisboa for a full-time job, 5 days a week.Job description:- Maintain a friendly, cheerful and courteous demeanour at all times.- Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel.- Assist in registering guests and assigning rooms/beds.- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.- Build strong relationships and liaise with all other department's especially housekeeping, maintenance & reservations.- Performs other duties as assigned, requested or deemed necessary by management- Thoroughly understand and adhere to proper credit, check- cashing, and cash handlingpolicies and procedures.- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.- Maintain the cleanliness and neatness of the front desk area.- Run the day end / night audit & police report.- Work closely with the Financial Department to ensure accounting coherence.- Availability for a rotating schedule.- Maintain fluid communication with the different departments.- Answering calls and e-mails.- Respond to customer queries, concerns and complaints.Essential studies and experience required:- Studies in Tourism and/or professional training in tourist accommodation management.- Proficiency in Microsoft Office (Word, Outlook, PowerPoint…).- Native Portuguese speaker.- High level of English is essential.- Knowledge of other languages would be an asset.- Knowledge of the MEWS programme highly valued.Qualities:- Good team player.- We are looking for people who are attentive and have excellent customer service skills.- You are communicative.- Motivated and committed to your work.Please send your CV and subject (Receptionist full-time Lisboa).