CRM Technology manager
Solvay
- Lisboa Curitiba - PR
- Permanente
- Horário parcial
● On December 8th, 2023, Solvay successfully executed the demerger of its specialty chemicals business, giving birth to a brand new company called Syensqo. To allow both companies to reach full independence in terms of assets and capabilities, a 24-month Transition Service Agreement (TSA) was signed between Solvay and Syensqo.
● By the end of the TSA period, Solvay Digital Technology Team must operate a full separation of its IT landscape and services from Syensqo and rebuild internally the IT services and capabilities that were transferred to Syensqo.
● As a CRM Technology manager, you will work on leading the CRM suite implementation project at Solvay, managing the relationship with our CRM TSA provider on a day-to-day basis including contract changes, issue and dispute resolution, and TSA termination; set-up the future day to day activities management & operating model for IT Sales & Marketing service; and running the future day to day activities for the IT Sales & Marketing service.
● You will get the opportunity to contribute to a once-in-a-lifetime change journey in Solvay Business and Digital & IT environment.
● You will be accountable for:
○ Implement a “fit for purpose” CRM suite at Solvay.
○ Manage priorities, budget and road map in close relationship with CRM BusinessChampions Community, other IT platforms, software vendors, third-party partners, to drive a higher level of efficiency and effectiveness.
○ Manage relationship with TSA provider (Syensqo) on a day-to-day basis to ensure service delivery including contract changes, issue and dispute resolution, and TSA termination
○ Ensure global service reliability & performance
○ Monitor the performance of subcontracted services and take appropriate actions to be in line with the level of service expectations.
○ Design the operating model to manage day-to-day run and build activities
○ Run day-to-day run and build activities
● We offer a permanent contract based on a hybrid working mode.About you
● Relevant work experience Strong experience in CRM implementation of leading technologies (Salesforce, SAP, … )
● Competencies:
○ Experience in set-up of day-to-day activities management & operating model for CRM practice
○ Strong capacity to prioritize
○ Experience in agile project management (SaFe)
○ Strong Business Stakeholder Management
● Behaviors:
○ Result driven
○ Influence & impact decisions
○ Empowerment, accountability, and Coaching
○ Organization, anticipation, and adaptability
○ Business acumen
○ Team spirit and building relationships
○ Strong leadership capability, executing as appropriate in the areas of responsibility
○ Excellent oral and written communication skills in English, including the ability to explain
technology solutions in business terms, establish rapport and persuade othersAbout the pay and benefits
● Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the Portuguese base pay reasonably expected for this role is 56 000€ to 70 000€, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
● Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
● Prioritization of well-being: Solvay Solidarity Fund to support employees through hardship, work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
● Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing
and mentorship and free language courses in 24 languages.About us
- Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world's most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €5.6 billion in net sales in 2022 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
- At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.