Supply Chain Quality Manager
Emma Sleep
- Lisboa
- Permanente
- Horário completo
- Design, implement and manage the strategy for the quality management system;
- Lead customer claim management to ensure the best customer experience and efficiency within the supply chain;
- Define, monitor and control supplier quality and cost of quality metrics;
- Validate and optimize the first production to ensure the quality and the technicity of the mass production;
- Manage root cause analysis and corrective action plans against non-conformances;
- Work with cross-functional teams from R&D, Procurement, Operations and Customer Excellence;
- Provide internal as well as external methodical knowledge for quality management aimed toward continuous improvement;
- Ensure that Emma Compliance standards and the local regulation are respected, in terms of quality, safety, environment, toxicology, and social compliance.
- You have studied engineering, supply chain management or a related field;
- You have relevant working experience with operations and/or supply chain and/or quality management;
- You are a self-starter and can work independently;
- You have a positive mindset and driven by continuous improvement to overcome problems and to find out of box - solutions;
- You are analytically strong, can draw meaningful insights when looking at data and have a problem-solving mindset;
- You enjoy working with different teams and take high ownership for your tasks;
- You consider multiple aspects when making business-relevant, pragmatic decisions, balancing customer-centricity and business requirements;
- You are fluent in English (other EU languages are a plus).
- Pet-friendly environment, where you can bring your furry desk buddy;
- Discounts on our top-notch products;
- Health insurance including dentist;
- 24 days holidays/year +1 day/year at Emma (máx. 29 days);
- The opportunity to collaborate with multinational teams;
- Exciting events that aren't just team-building exercises but opportunities to create epic memories;
- All the tools you need to grow and ownership from the beginning.