Support Engineer Data Center R&S (TAC DCRS)
Cisco Systems
- Oeiras, Lisboa
- Permanente
- Horário completo
- Troubleshoot and resolve incidents within the scope of various routing protocols, switching technologies, as well as platform related issues on Cisco Nexus switches running in NX-OS mode.
- Recreate customer technical problems within Cisco's internal labs. Perform troubleshooting, debugging and log analysis.
- Collaborate with colleagues in other technology teams to help solve issues in network environments.
- Collaborate with the engineering teams to improve product quality by identifying, reporting, and automating the detection of software defects.
- Bachelor's degree in a technical field of study.
- More than one year of relevant experience.
- Knowledge of common routing and switching protocols at a level equivalent to CCNP or greater.
- Strong analytical and troubleshooting skills.
- Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
- Ability to work independently, but comfortable working in a team environment.
- Experience with the Nexus series of switches and NX-OS.
- Hold a current valid certification (CCNA/CCNP/CCIE and/or Devnet certifications).
- Knowledge of VXLAN EVPN.
- Knowledge of APIs, Linux, Automation.
- You will get targeted training and mentoring helping you to ramp up your knowledge.
- The scope of your work is primarily within the Data Center R&S domain; however, you will also be continuously encouraged to expand your competencies, skills, and knowledge via participation in trainings and rotations between different teams.
- As a member of TAC, you will be encouraged and fully supported in achieving your CCIE/Devnet certifications (numerous study materials, dedicated paid study time off, free/unlimited access to a wealth of Cisco's products and to a worldwide network of 24/7 dedicated internal Cisco Labs).