Descrição da FunçãoProgram Objective:To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations. Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.Key Responsibilities:Guest Relation:Welcoming and checking in/out guestsAnswering queries about facilities, local attractions, and transportationManaging guest feedback and resolving complaintsOffering personalized recommendations for local experiencesFront Desk Operations:Using booking systems (online and in-house software)Learn how to make cash and card paymentsAnswering phone calls and responding to emailsCoordinating room assignments and managing reservationsEngage with travelers, receive orders, and deliver beverages and refreshments following WOT protocolsHousekeeping:To assist in keeping the hotel clean together with WOT cleaning ninjas staffF&B:Setting up and organizing the buffet breakfast before guests arriveSupporting the bar.Maintenance of Common Areas:Ensuring common areas are tidy and well-maintainedStocking supplies (brochures, maps, snacks) at the front deskSupporting housekeeping when neededTeamwork and Communication:Coordinating with management and other departmentsAttending team meetings and contributing ideas for improving the guest experiencePerfil do Candidato