German and English Customer Support

Braga
Permanente
Horário completo

Há 1 mês
Aplicar facilmente

Our company was born from the vision that car usage and car transportation is disrupted by digital platforms. By digitizing the way we move a vehicle from point A to point B, we encourage online purchase, we facilitate car sharing between several users, we accelerate clean mobility, we contribute to the ecological transition. Our mission is to deliver a vehicle anywhere, as efficiently as possible, as eco-friendly as possible, while developing services that enable our customers to transform themselves. Our clients trust us to take care of the logistics of moving their vehicles.We are seeking a friendly, empathetic, and detail-oriented Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, helping to resolve their questions, concerns, and technical issues in a timely and professional manner. You'll work closely with our internal teams to ensure customer satisfaction and deliver a positive experience at every touchpoint.Key Responsibilities:Respond to customer inquiries via phone, email, live chat, or social media.Troubleshoot issues and provide clear, effective solutions.Escalate complex problems to appropriate internal teams.Document customer interactions and feedback using our CRM system.Maintain a high level of product/service knowledge to confidently assist customers.Follow up with customers to ensure issues are resolved to their satisfaction.Identify patterns in customer inquiries and suggest improvements to processes or products.Meet or exceed KPIs such as response time, resolution time, and customer satisfaction scores.What We Offer:

Competitive salary and performance-based bonuses.
Work from home
Comprehensive health benefits
Paid time off and holidays.
Opportunities for growth and professional development.
Supportive and inclusive team culture.

Languages: German C1 or C2 and English

Cross Border Talents