MICE Sales Manager

Vilamoura, Faro
Permanente
Horário completo

Há 1 mês

Company DescriptionVictoria Golf Resort & Spa Managed by AccorThe property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont's signature brand markers, complemented by touches that celebrate the property's local culture - positioning the hotel at the heart of the local community and destination.Job DescriptionMICE Sales Manager M/F/XBe the voice the ambassador of Victoria Golf Resort & SpaAs a MICE Sales Manager, you do more than promote and sell a hotel - you embody the spirit of Victoria Golf & Spa and its renowned service: warm, elegant, and thoughtful.Your exceptional organizational skills, creativity, and strong network will allow you to craft tailor-made proposals and forge lasting relationships. By connecting the right people to the right experience, you'll contribute to creating unforgettable stays and impactful events for our guests.If you are driven by results, passionate about hospitality, and inspired by the art of building client loyalty, join us - and help shape the future of luxury sales at a landmark destination.Summary of Responsibilities:Reporting to the Director of Sales- key responsibilities include, but are not limited to:

Consistently offer professional, friendly, and engaging service
Ensure prompt and courteous service is provided to both internal and external guests
Conduct performance reviews after probation and on an annual basis
Ensure compliance with PMP (Performance Management Process) requirements
Generate revenue through in-house and off-site sales activities and special events
Develop new ideas to enhance the department's offer using creative marketing and communication tools
Identify and acquire new clients in the MICE segment
Attend trade shows, roadshows, and industry events to promote the brand and generate leads.
Create innovative events such as themed evenings, special dinners, fashion shows, charity or music events
Stay informed about key events happening in the region
Supervise proposals, billing, and execution of events
Attend events and ensure smooth operation and guest satisfaction
Maintain positive relationships with guests, suppliers, partners, tour operators, journalists, and global sales networks
Ensure all promotional and commercial materials are up to date
Perform all administrative tasks related to the department
Develop action plans based on performance feedback and ensure proper follow-up
Train team members according to the Train The Trainer (TTT) methodology
Lead by example and apply LQA emotional and technical standards
Keep your profile updated in INES
Perform any other duties as assigne

QualificationsQualifications:

Minimum 5 years of experience in a similar sales position, including at least 2 years in a supervisory role
Fluent in Portuguese and English (spoken and written);
Degree in Hospitality, Business, or a related field is an asset
Solid knowledge of the regional tourism landscape
Strong team spirit and collaboration skills
Proficient in MS Office; knowledge of Opera Cloud is an asset
Excellent communication and negotiation skills
Strong interpersonal and problem-solving abilities
Highly responsible, reliable, and detail-oriented
Ability to work efficiently under pressure in a fast-paced environment

Additional InformationOur ValuesRespect:We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.Belonging:We celebrate our differences. We support one another and always stand together.Integrity:We build trust through mutual respect and authenticity.Empowerment:We have the power to take initiative and anticipate moments that create unforgettable experiences.Excellence:We build genuine connections and cherish every opportunity to make those around us feel special.Diversity and InclusionCommitted to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.Employee BenefitsJoin our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Accor

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