ServiceNow Platform Lead

• Develop, maintain ServiceNow platform enablement strategy, functionality implementation roadmaps, project plans, and timelines;

• Collaborate with cross functional teams to understand their business requirements and translate them into technical solutions on the Service Now platform;

• Be the technical expert in how to best support IT by leveraging ServiceNow best practices, while focusing on configuration vs. customization;

• Support the engagement efforts for IT - specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key stakeholders;

• Collaborate with cross functional teams (Business/Application teams, Hosting, Networking, and Security and Finance/Billing departments) to understand their business requirements and translate them into technical solutions on the Service Now platform;

• Oversee the DevOps - development, testing, deployment, and support of ServiceNow modules, applications, and workflows;

• Responsible for the CMDB health, governance, data integrity and integration with all necessary business use cases and platforms;

• Maintain Application to Server Mappings by creating the necessary governance, processes, and drive data requirements across all service owners;

• Maintain accurate configuration data by pre-defining and governing CMDB requirements and define process integration points across related areas (Asset Mgmt.);

• Delivering the design, development, and implementation of automated processes (Discovery) for gathering, populating, and maintaining CMDB data;

• Delivering the design, development, and implementation of the Service Catalog supporting the business needs;

• Enable CMDB to integrate and support operational requirements in support of ITOM, ITSM, ITAM process areas, including Problem, Incident, Change, Release, Capacity, Service Level, Lifecycle management, Availability and Service-Continuity Management.

• Minimum of 10 years of overall experience working on the ServiceNow platform;

• Expert level design, develop and testing of applications using ServiceNow;

• Extensive experience in the implementation of ServiceNow - IT Operations Management, Service Management and Asset Management, Portfolio Management capabilities;

• Experience with configuring Service Now integrations with other applications;

• Extensive configuration/development experience with CSDM, CMDB and ITOM Discovery and Service Mapping in large enterprise environments;

• Extensive experience in integration including web services (REST), and MID Server;

• Familiarity and experience with ITIL processes;

• Strong background in software development, software architecture, data structures, algorithms, and SDLC models;

• Strong analytical skills, sound business judgment, and excellent problem-solving abilities;

• ITIL Certification / PMP Certification.

• Career Progression;

• International Project.

Michael Page