Recruitment Process: Easy online recruitment process (phone call interview)
We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.About the project:B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.Key Responsibilities:
From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
Partner with inhouse technical specialists to educate advertisers on product features and common issue types
Requirements:
Excellent written skills.
Experience on paid campaign management would be mandatory.
Have a degree in Marketing or related field.
Have experience in Digital Marketing.
Have experience in a Contact Centre, Service program for any Advertising Tech company.
Have a strong customer service-oriented skill.
Are fluent with any social media products usage and basic understanding of digital advertising.
Can work as a team member, as well as independently.
What you will gain:
full time contract
2000 Euro Welcome Bonus
Base salary (gross): 870€/month
Complexity bonus: 300€/month
Meal allowance: 7.23€/per working day (paid in meal card)
Health insurance
Note: EU citizenship or full working rights are requiredReal Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
