Legal Back-Office Advisor for Airline Company-German Speaker
Concentrix+Webhelp Portugal
- Lisboa
- Permanente
- Horário completo
- Assist clients via inbound/outbound calls and email
- Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)
- Deal with claims (strikes, lateness, Cancelation etc.)
- Give real-time, accurate information that empowers the customer to make decisions.
- Go beyond the customer's service expectations so they will remember and share their great experience.
- Listen to the customer's unique situation and acknowledge their needs.
- Have a high level of German(written and oral) and fluent in English (B2)
- Have excellent communication skills coupled with empathy and team spirit
- Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
- Have previous experience in Customer Service or as a tourism/travel representative
- For non-EU residents, it is mandatory to have a valid work permit.
Offer:What we offer you:
- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance from day 1
- A Bring a Friend program with attractive incentives
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
- We promote inter-company mobility to work at any of our sites around the world
- Relocation package and accommodation guaranteed (for 12 months)
- Workplace: Work on-site in Lisbon, Portugal
Europe Language Jobs