This is a remote position.Location: Remote in PortugalWorkload: 100% (Full-Time, Permanent Contract)Position Overview:We are looking for Italian-speaking Customer Consultants to join the Retention team. Your main responsibility will be handling incoming calls from customers intending to cancel their contracts, aiming to retain them through excellent service, upselling, and cross-selling where applicable.Main Responsibilities:- Manage inbound customer calls regarding contract cancellations.- Advise customers on services and offers to maintain or increase their subscription value.- Upsell and cross-sell products and services.- Ensure a high level of customer satisfaction and loyalty.- Meet defined quality and performance standards.Candidate Profile:- Fluent in Italian (mandatory) and English (C1, C2).- Previous experience in a call center is valued but not mandatory.- Strong customer service, communication and commercial skills.- Resilience, flexibility, and ability to work under pressure.- Detail-oriented, reliable, and punctual.- Basic PC skills.- Completed technical training or equivalent professional experience.Work Schedule:Monday to Sunday, rotating shifts:- 07:00 - 21:00Compensation & Benefits Package:- Basic Salary: EUR 900.00 gross/month- Performance Bonus (up to): EUR 360.00/month- Language Allowance (Italian + English): EUR 250.00/month- Meal Allowance of EUR 9.60 per day worked - up to EUR 201.60/month- Assiduity Allowance: EUR 110.00/month- Flex Work Allowance: EUR 60.00/monthWhy Apply?- Permanent, stable employment within a leading company in the telecommunications sector.- Real opportunities for professional development and career growth.- Multicultural and dynamic work environment.- Attractive compensation package including fixed and variable components.- Work fully remote in PortugalIf this opportunity matches your profile, we would be happy to receive your application!You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.
