Head of International Operations

• Market-building operations: Establish the foundational structures, processes, and playbooks for operations in international markets where local complexities, regulations, and partner needs vary;
• Operational efficiency: Identify gaps, bottlenecks, and opportunities for simplification and automation with an AI-first mentality, and translate learnings into frameworks that can scale as markets grow;
• Staffing model optimization: Create and refine localized staffing models to balance high-quality member experience with efficient utilization, mindful of smaller scale and market-specific constraints;
• Team Development: Build, lead, and motivate a growing team in less mature international markets. Develop leaders early on, instilling a culture of excellence, resilience, and adaptability in fast-changing contexts;
• Member experience: Design and test scalable, research-backed strategies to improve the end-to-end member experience, balancing global Sword standards with local adaptation. Partner with Tech & Product to pilot and implement new approaches quickly;
• Clinical partnership: Bring insights from local operational realities into the clinical development roadmap, ensuring clinical outcomes can be delivered effectively in different international contexts;
• Data analysis and reporting: Define success metrics tailored to earlier-stage markets, set up reporting frameworks, and leverage data to continuously guide resourcing, prioritization, and market expansion strategy;
• Finance: Own the operational budgets for international markets. Monitor P&L performance closely and identify efficiency opportunities critical to sustainable growth;
• Strategy: Lead and support cross-functional initiatives to launch, stabilize, and scale Sword's presence in new and growing international markets, balancing experimentation with disciplined execution.

• 6+ years of experience in Operations, Strategy, or equivalent;
• Previous startup experience and/or ability to thrive in a fluid environment and willingness to get hands dirty;
• Experience scaling teams, with a focus on investing in coaching and development of your team;
• Data-driven and analytical in mindset: You can look at any dataset and know the right areas to look into to source actionable insights & strategies, and you know how to explain data in a digestible way;
• Proven record of structuring projects and programs and working with a diverse group of stakeholders to achieve goals;
• Strategic mindset: When making a decision, you can think ahead with scale in mind;
• Exceptional communicator and influencer: Should be able to collaborate with other team members to make sure our growth efforts are well executed;
• Talent magnet who can attract great people and build a strong team. Manage and nurture the team members;
• Strong grasp of consumer insights and a customer-centric mindset. Desire to understand the members' motivations and customer experience;
• Experience using looker (or equivalent) and extremely proficient in the use of spreadsheets (advanced level);
• Ability to handle chaos, ambiguity, and complexity in a detailed and organized way.

• Outstanding interpersonal, coaching and strategic thinking skills with the ability to communicate within all levels of the organization;
• Known for building culture with a mission-driven approach;
• Motivated by challenges and bring a positive tone, an eye for solutions and an energy for rolling up their sleeves and doing whatever needs to be done. A problem solver who takes ownership and loves to learn more;
• High IQ/EQ: Leads with humility, integrity, and intellect;
• Proven ability to re-prioritize and work quickly and efficiently;
• Attention to detail, multi-tasking, and strong follow-through required.

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

• English class

Sword Health