At Pamafe IT, a Ricoh Company, we have a strong presence in the Information Technology field, integrating one of the most robust and dynamic groups in the global IT market, the Ricoh Group. With our services, we aim to add value to our clients' technological solutions, leveraging the high technical expertise of our teams. We are looking for a Helpdesk Engineer. Objectives of this role • Provide quick and effective assistance with information technology systems • Guide customers remotely through systems configuration, troubleshooting, and maintenance • Listen attentively to customer's questions and concerns and offer optimal solutions • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel • Represent Pamafe IT with professionalism and integrity while helping to advance our company mission Responsibilities • Respond to tech inquiries via email or over the phone • Walk customers step-by-step through the problem-solving process • Help with troubleshooting hardware and software • Follow up with customers to ensure satisfactory service • Communicate customer feedback to the appropriate internal team members Skills and qualifications • Excellent problem-solving and analytical skills • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software • The ability to break down technological processes and deliver clear, step-by-step instructions • Strong verbal and written communication skills • Commitment to providing exceptional customer service Preferred qualifications • Passion for problem-solving and customer service • Tech savvy, with experience working in a tech-related field • Ability to diagnose and resolve a variety of technical issues • Team-oriented mindset with an openness to constructive feedback • Eagerness to learn new technologies and systems • Experience working as an IT help desk technician or in a similar customer support role We offer: A challenging and highly profitable technological environment in innovative projects, within a solid multinational experiencing significant global growth. Ongoing training plan tailored to individual and team profiles and objectives. Highly competitive compensation and benefits. Meal allowance. Location: Porto Are you interested in joining a leading multinational company in digital transformation? If you meet the requirements and wish to be part of our team, don't hesitate to apply!
