Transmission Engineer
Colt Technology Services
- Lisboa Barcelona
- Permanente
- Horário completo
- Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European Ethernet and optical Infrastructure and a range of TX services according to product SLAs, up to 3rd Level Support.
- Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
- Participate in a 24/7 shift pattern
- Have full knowledge of customers bespoke networks and services
- Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre
- Maintain a clear and accurate record of events throughout a fault duration utilising Colt's Remedy based Fault Management System and provide regular updates as and when required
- Resolve or escalate faults as appropriate, according to product SLAs
- Identify, Plan and Implement solutions for re-occurring Problems on IP and Ethernet Networks.
- Technical report generation for customer RFO/RCA requests
- Technically manage software upgrades in co-ordination with vendor and Colt teams involved
- Good understanding and proven troubleshooting experience in some of the following: MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC, SDH, PDH
- Proven working experience with some of the following vendors and their associated transmission equipment and management systems: Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts, Ciena, Accedian
- Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks
- Excellent knowledge of LAN (Ethernet) based products
- Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
- Experience in working with global providers, NOC and Field operators for technical issues
- A logical approach to fault finding and troubleshooting
- Ability to control and co-ordinate complex technical situations in a calm and professional manner
- Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology
- Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers
- Fluent in English + 2nd European Language is an advantage
- Experience of diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network is desirable
- Formal IT qualification: CCNA, etc.
- Exposure to Juniper equipment and technologies
- Experience with ITIL
- Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks
- Knowledge of LAN (Ethernet) based products
- Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute
- Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
- Experience in working with global providers, NOC and Field operators for technical issues
- Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
- Relaxed dress code
- Two days annually to spend on volunteering opportunities
- 39 hours working week and additional days off as per Colt own collective bargaining agreement
- Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
- Lunch vouchers or childcare vouchers
- Access to a virtual business school for on-going learning
- Business mentoring
- International environment with employees from more than 35 different nationalities