Product Support ECA Automation Engineer (F/M)
Sidel
- Santa Maria da Feira, Aveiro
- Permanente
- Horário completo
- Secure the operational follow up & technical support (on automation side) of all CCF and AQFlex product throughout the whole life of the machines.
- Secure that the population of colleagues (mainly FSE, ISM, PM, CCM) in contact with the customer are well supported through email, tickets, telephone and onsite missions.
- Secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of automation issues to customers and to FSE and communicate with central product support about identified issues and Non Conformities.
- High emergency management capacity, ability to interact with other teams, dynamism in managing problems with the right priority.
- Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.)
- Master or Bachelor Degree, or equivalent
- English spoken and written a good level of Italian/French an advantage for your best local integration.
- At least 3 years of technical assistance, field experience or engineering in packaging equipments (automation side)
- Electrical fundaments (safety equipments, sensors, motion, servo drivers, invertersâ¦)
- Knowledge of PLC platform (Siemens S7 SCL-Graph-Awl, B&R, Rockwell Automation)
- Knowledge of HMI (ZenOn, Citec and/or InTouch) and Motion platforms (Danfoss, Schneider, B&R)
- Application of RCA methodology for issue resolution