Conferencing support
Axians
- Lisboa
- Permanente
- Horário completo
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 37 countries, with more than 16 000 employees and an annual revenue of more than 3.6 billion euros, in 2023.The best of ICT with a human touchFunction: Conferencing support
Workplace: LisboaResponsibilities:
- Remote and onsite support for video conferencing services;
- Must be able to use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system;
- Must be comfortable working with level 2 and level 3 video conferencing engineers to troubleshoot and resolve incidents;
- Must be able to support executive and non-executive users on the phone and in person, maintaining a highly professional demeanor, including for requests which may be during excutive meetings which require immediate responses and resolution;
- Contribute to continual improvement and root cause analysis; to contribute toward overall improved system stability and user satisfaction;
- Schedule video conference calls based on user requests;
- Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary;
- Answer questions of users related to videoconferencing;
- Conduct regular testing of Video Conference devices;
- Monitor network “quality of service” for all videoconferencing devices;
- Create and maintain documentation for each type of videoconferencing device;
- Generate weekly and monthly statistics on video conferencing activities;
- Stay up-to-date on topics related to video conferencing technologies;
- Promote use of the video conferencing system;
- Keep the CMDB up-to-date.
- Understanding of video conferencing related protocols;
- Knowledge of VoIP telephony environments;
- Experience setting up and monitoring video conferencing calls;
- Experience of troubleshooting the video conferencing system;
- Customer and Service focus;
- Spoken and written interpersonal, communication and presentation skills;
- English and French mandatory.