
Order Entry Representative (m/f/d)
- Porto
- Permanente
- Horário completo
- You are responsible to receive and process incoming orders via email or web-shop from existing customers on SAP
- Further you have to inform /provide solutions to the customer when required on failed or aborted deliveries, organizing urgent deliveries in critical situations
- Informing customers by telephone or e-mail on changes on products, products quantity and any anticipated delay is part of your job
- In addition to that you receive, respond and handle all complaints regarding the shipment
- You will solve urgent requests from customers by aligning with planning and transport teams
- Check incorrect customer request and invoice if required
- Further you check with Back office and credit teams for updating/including addresses, credit limits and products prices
- You will ensure that deliveries rejected by the customer are properly processed
- You have a High School Degree
- You speak native or C2 Dutch, and English level B1 is preferred
- SAP/ERP basic knowledge preferred
- You are proactive and focused on responding promptly to actions
- In addition you are data accurate and detail oriented