Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.Job DescriptionRole & Responsibilities:· Taking responsibility: On behalf of your client , you will handle customer enquiries in writing and by telephone in Swedish. You will support customers with their extensive requests concerning digital topics such as vehicle apps.· Think comprehensively: In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.· Implement reliably: Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers. You will also advise our customers on the existing digital product portfolio.QualificationsSkills & Experience· Personality: customer-oriented, responsible and communicative;· Working method: professional, independent, reliable, service- and solution-oriented;· Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;· Language: Swedish language skills at native speaker level in written and spoken in combination with good knowledge of English;· Training: No specific training required.Additional InformationWhat we offer you:Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.Success stories don´t just happen. They are made...Make it happen! We are looking forward to your application!
