Remote Tech Support Specialist French Market
Boeva Tech
- Lisboa
- 900 € por més
- Permanente
- Horário completo
Industry: Small Domestic AppliancesSalary Package: Base + Bonuses + PerksAbout the RoleDo you have a passion for technology, problem-solving, and helping customers? Join our Small Appliances Support Team and become the first point of contact for clients across Europe. Youll deliver first-class after-sales technical support for well-known domestic appliance brands, ensuring that customers feel valued, supported, and confident in their purchases.This is your chance to combine customer care with technical know-how while working in a dynamic and supportive environment.What Youll DoAs a Tech Support Specialist, you will:Be the first line of support for customers via phone and email in French (C2) and English (B2).Diagnose client issues using 60+ established processes and escalate more complex cases to specialists.Proactively improve the customer experience by using resources like YouTube tutorials or alternative troubleshooting methods.Provide product information, process follow-ups on orders, handle minor repairs, and manage customer complaints.Operate across three different software platforms to resolve cases efficiently.Apply your cross-selling skills when appropriate, helping customers discover solutions that make their lives easier.What Were Looking ForLanguage skills: Native or C2 level French + B2 level English.Strong problem-solving mindset with the ability to follow structured diagnostics.Customer-first attitude with excellent communication skills.Tech-savvy and quick to learn new tools and processes.Flexibility to work Monday Saturday (08:00 18:00, Portuguese time), including bank holidays (with Sunday + 1 rotational day off).8-hour workday | 5-day workweek | 2 days off per week on a rotative basis.Your monthly shift schedule will be provided at least 1 month in advance for proper planning.Night shifts are paid in accordance with Portuguese labor law (at least +25% hourly rate for night hours).Final shift assignment is set by the Team Leader based on operational needs.Cross-selling experience is a plus!Salary & BenefitsWe reward our team with a competitive package designed to value your work:Monthly gross salary: 900 EUR (paid 14x/year)Complexity bonus: up to 75 EUR (paid 11x/year)Performance bonus: 100 EUR (paid 12x/year)Meal allowance: 7.23 EUR per working day (net)Transport allowance: 20EUR /monthTotaling roughly 1397,81 EUR /month paid 12 times.Paid holidays + contract benefitsTraining & OnboardingFully paid training to set you up for success.Start date: 25 Sep 2025.Why Join Us?Be part of a growing international team in Portugal.Work with well-known appliance brands without revealing confidential client details.Develop valuable tech support and customer service expertise.Enjoy a supportive environment that encourages growth and performance.Our Streamlined Recruitment ProcessWe respect your time and move fast:Apply onlineEligibility validationFirst call interviewOnline assessmentInterview with our Recruitment Team(Optional) Final client interviewOffer & onboardingWelcome aboard!Ready to take the next step?Apply today and start your journey in tech support with one of the most dynamic teams in Portugal!