Technical Support Agent Social Media (Dutch) (M/F/X)

Randstad

  • Porto
  • Permanente
  • Horário completo
  • Há 15 dias
Are you passionate about social media? Do you speak Dutch fluently and want to work on one of the world’s most popular platforms? We’re hiring in Porto for a fun, multinational team—come help us deliver exceptional support to our global user base!SkillsWhat We’re Looking For:Dutch: Native or near-native fluency (C2)
English: Strong command (B2)
Available to work on-site in Porto city center (remote work not possible)
Exceptional attention to detail and strong work ethic
Clear and professional communication skills; strict adherence to guidelines
A true team player—collaborative, positive, and proactiveResponsibilitiesAs a Technical Support Agent, you’ll ensure our users get fast, accurate, and friendly help whenever they need it. You’ll be the backbone of our support operation, working within clear guidelines to keep service levels high and customer satisfaction even higher.Key Responsibilities
Handle inbound support requests via email and chat, providing timely and accurate solutions
Follow Standard Operating Procedures (SOPs) to resolve issues or escalate complex cases
Meet established Service Level Agreements (SLAs) and quality targets
Participate in ongoing training, coaching sessions, and performance reviews to keep your skills sharp

Randstad