Empresa:Hyatt Hotels CorporationDescrição da FunçãoWe are looking for a Front Office Assistant Manager to join our 5 star hotel in an international group, located in the stunning Madeira Island!What we need:-Passion for hospitality and proven experience of at least 2 years in a similar role-Customer-orientated attitude and in-depth knowledge of customer service-Proficiency in speaking and writing in Portuguese & English, basic German and/or French is a plus-Careful presentation-Proactive, with a sense of initiative and teamwork-Sense of responsibility and autonomy-Excellent communication and people skills-Solid knowledge of MS Office, especially Excel-Knowledge in operational systemsMain Responsibilities and Duties:-Ensure adherence to quality expectations and standards-Run and collaborate with the entire Front-Office team, including reception, concierge service and reservations-Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism-Identify talents, lead, train and build team spirit in a huge team-Monitor the quality-Address guests' service needs and deal with specific customer requests-Develop and maintain positive working relationships with other departments and colleagues-Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guestsWhat we offer:-Monthly salary above average-Meal allowance-Parking space-If applicable, accommodation provided-Professional and personal growth-Dynamic and collaborative work placeObservaçõesNot Specified (Portugal)