Application Support Specialist (L2/L3)

Sofyne

Senhora da Hora, Porto
Permanente
Horário completo

Há 27 dias

JOB SUMMARYThis role contributes to success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation, to deployment as well as post go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites,...SUMMARY OF KEY RESPONSIBILITIESResponsibilities and essential job functions include but are not limited to the following:

Management of client expectations for priority of support issue. L2 L3
Offering activities of technical assistance to the key users in charge of the deployment of the solution on every site
Offering activities of technical assistance to the site that have already deployed the solution in production
Analyzing the issues and proposing definitive solutions or workarounds to meet the needs
In charge of the corrective code necessary to the maintenance activity
In charge of the management of the application releases and application software deployment
Performing audits for every site concerned by the support activity from a technical and organizational point of view
Participating to the improvement of internal tools and process
Building out a knowledge repository for all support queries and fixes
24/7 Shift support

HUMAN COMPETENCIES

Customer services integrity and confidence
Personable and committed
Personal professional learning
Self-motivated and diligent
Results oriented
Good problem-solving skills
Ability to prioritize tasks and to work effectively under pressure
Strong customer orientation
Responsibility and good communication skills

TECHNICAL COMPETENCIESBasic:

IT background with SQL and JavaScript skills

Nice to have:

Experience with on-site manufacturing and logistics execution software implementations
Knowledge of C#, .NET, HTML, CSS, jQuery
Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset

Education

Degree Educated
Supply Chain and/or Manufacturing & IT Engineering

TRAININGYou will go through an intensive training program during your first month to develop your technical skills in implementation of bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products.CAREER DEVELOPMENTIf you are successful in the Support Specialist position, you could become a Consultant or a Support Leader for one of our global customers.SOFYNE Active Technology has been integrating and deploying MES, LES and PLM solutions since 2005.We support and advise more than 30 major industrial accounts in their innovation and digital transformation projects towards Industry 4.0.With offices across Europe, we cover the audit, integration, evolution, application maintenance, support and change management needs of our customers.Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development and added value for our clients, in the automotive, energy, aerospace and defense, consumer products and luxury sectors.All this acquired knowledge is what enables us to best understand how these evolutions impact manufacturing information systems.Sofyne Active Technology is certified with the international standard ISO27001.Key Figures:

6 offices: Lyon (FR), Versailles (FR), Krakow (PL), Geneva (CH), London (UK), Porto (PT)
200 experts
35 customers (ranked in the Fortune Global 500)
30 000 days of project / year
1350 training days (2024)

SOFYNE is a talent maker!#LI-CD1

Sofyne

Candidate-se