Customer support agent - German Speaker (M/F/X)

• Native or near-native German skills (spoken and written);

• Good communication in English;

• Passion for customer service and helping others;

• Problem-solving mindset and cool under pressure;

• A team player with a proactive and resilient attitude.

• Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.

• Deliver technical support and troubleshooting for medical diabetes devices and accessories.

• Assist customers with product usage through multichannel support (calls, email, chat, SMS).

• Manage order intake, renewals, and documentation in compliance with guidelines.

• Apply active listening and empathy in sensitive situations.

• Follow defined procedures and scripts to ensure regulatory and safety standards.

Randstad