French Safety Advisor for Airbnb - Lisbon, Portugal
Foundever
- Lisboa
- Permanente
- Horário completo
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!Your future project: join our French Claims and Safety team.Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.As a customer service specialist in this project, your daily responsibilities will include:
- Communicate friendly and efficiently with the customers and provide relevant information
- Be the person responsible to deal with property damage issues
- Handle sensitive issues that were reported during ongoing reservations or after they are over
- Analyze the customer situation and assess the property features
- Proactively and independently work to meet targets and goals
- Native or proficient level of French (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Background in mediation, dispute or conflict resolution is a plus
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture