Russian-Speaking Customer Support Specialist-Social Media & Smart Tech
- Campanhã, Porto
- 1.000 € por més
- Permanente
- Horário completo
Location: Porto, Portugal
Work Type: On-site
Language Requirement: Russian (Fluent) + English (B2 level)Join a fast-growing team supporting one of the most innovative social media and tech gadget platforms in the world. If you're passionate about technology, social interaction, and delivering top-tier customer support, this is your chance to build a career in a multicultural environment right in the heart of Porto.As a Customer Support Specialist, you will:Provide outstanding assistance to users of next-gen social media and smart devices via chat, email, or phone.Guide customers in solving technical or account-related issues with empathy and efficiency.Monitor and report user feedback, bugs, and suggestions to enhance product performance.Follow standard procedures and contribute to a positive customer experience.Collaborate with teammates and team leaders to continuously improve service delivery.What You Bring"Fluency in Russian and good command of English (B2+).Excellent communication and interpersonal skills.Basic familiarity with social media platforms and tech gadgets.Problem-solving mindset and customer-centric attitude.Willingness to work in a 24/7 shift rotation after the initial training period (starts with morning shifts).Availability to work on a rotating schedule, Monday to Sunday, with two rotating days off.Additional InformationAccepted documents:EU IDResidence CardManifestação de InteresseVisa holders (upon validation)️ Ready to Relocate?Whether youre starting fresh in Portugal or looking for your next step within the country, this role offers a great opportunity to settle in Porto while gaining experience with one of the biggest names in the social media and smart tech landscape.Apply now and power up your career with a dynamic, forward-thinking team!Compensation & BenefitsBase salary: EUR 1,000 gross/month (paid over 14 months). * Extra payment for working night hours, public holidays and SundaysMeal allowance: EUR 7.63 net per working day.Relocation support for international hires, including:Shared accommodation for up to 12 months at EUR 280/month (utilities included, deducted from salary).Reimbursement of airfareHotel stay for 28 days on arrival (for candidates relocating from outside Portugal).