Restaurant Supervisor
- Vilamoura, Faro
- Permanente
- Horário completo
- Monitor, observe and assist in evaluating team member performance
- To take responsibility for the restaurant during the shift, allocating team members their duties and monitoring the smooth running of the outlet.
- To have additional responsibilities within the outlet outside of the shift; such as Schedules, incentives for sales, training etc.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Assist in monitoring inventory and inventory control
- To attend to all guest requests, being constantly aware of anticipating guests needs and to remain in the outlet at all times during service.
- Ensure LQA and Fairmont Standards are met at all times
- Consistently offer professional, friendly, and engaging service
- Supervise (manage, train, motivate, recognize, and develop) the restaurant team
- Demonstrate autonomy and ensure clear communication within the team and with other departments
- Organize service, give clear instructions (setup, cleaning, breakdown), and ensure compliance
- Monitor all equipment used in the department (functionality, cleanliness, organization)
- Ensure restaurant is always clean and presentable, even when not in use
- Ensure proper clearing and resetting of restaurant spaces at the end of each day
- Greet every guest warmly upon arrival and departure, and ensure attentive and respectful service throughout
- Handle guest requests or complaints promptly, respectfully, and according to procedures
- Ensure team members are informed of hotel and local events
- Manage casual or extra staff schedules with autonomy (optimizing productivity and departure times)
- Attend weekly departmental meetings
- Know, apply, and ensure the application of technical and emotional LQA standards
- Check staff grooming daily and ensure team cleanliness and appearance
- Commit to quality service, discretion, and honesty
- Maintain a professional attitude, smile, and stay calm at all times
- Comply with ergonomic work standards, health & safety rules, and hygiene regulations
- Follow departmental and company policies, procedures, and service standards
- Perform any other duties as assigned
- Minimum 3 years' experience in food & beverage service
- Minimum 1 year in a supervisory role
- Fluent in Portuguese and English
- Additional language is an asset
- Recognized diploma in F&B service
- Experience in 4* or 5* hospitality is a plus
- Strong leadership skills
- Familiarity with POS system is a plus
- Knowledge of wine service and oenology
- Ability to manage large-scale events
- Excellent communication and organizational skills
- Strong problem-solving abilities
- Proven experience in team management (recognition, discipline, coaching)
- Highly responsible and reliable
- Ability to perform well under pressure in a fast-paced environment
- Team player with strong interpersonal skills
- Guest-oriented mindset, able to remain calm and courteous at all times