Junior Field Coordinator
NielsenIQ
- Lisboa
- Permanente
- Horário completo
- To function as a fielding expert when working directly with commercial teams, while working collaboratively with other Operations and BASES teams.
- Be the first point of contact for fielding issues on their studies including troubleshooting and providing guidance on next steps.
- Communicate clearly and effectively across all teams, serving as a liaison outside of the Field Coordination team.
- Consult with teams across Operations and commercial to address broader project or client issues as needed.
- Work directly with vendor partners to assess project issues.
- Shows a strong ability to influence, collaborate and negotiate to attain alignment across teams globally and outside of the Field Coordination role.
- Partners with Commercial and other Operations members to scope projects effectively which could include: finding accurate incidence rates, consulting on placement/recovery rates, ensuring the fielding budget accounts for all project specs.
- Document any best practice findings for new solutions and develop those into training decks, one-pagers, checklists, etc.
- Dry run any new service documentation/best practices with applicable Operations team members to gather feedback and insights.
- Launch any new standard processes to applicable Operations teams (host trainings, buddying on projects, developing FAQ documents, etc.).
- Bachelor's Degree;
- Preferably 1 year in the market research industry (holding role as project coordinator, project manager or equivalent);
- Fluent in English;
- Analytical skills (proficiency in Excel and/or SPSS);
- Digital Fluency and comfortable with technology;
- Excellent communication skills, creativity;
- Multi-tasking skills, attention to detail;
- Strong problem-solving and conflict-resolution skills;
- Effective at building strong relationships with commercial and other teams outside of Field Coordination;
- Agile - Open and willing to change direction, scope, and requirements to achieve an ever-evolving goal set.
- Work in dynamic environment engaging with local and global companies.
- Benefits & flexible working hours, hybrid work options.
- Internal trainings will be provided together with detailed onboarding agenda.
- Access to e-learning platforms
- Staff and team events