Tech Support Specialist Italian Market - EN (m/f/x)

Lisboa
Permanente
Horário completo

Há 15 dias

Passionate about technology? Love helping people? Join our team!Do you enjoy troubleshooting tech issues and being the go-to person for support? Are you fluent in Italian and English? If so, this is your chance to work with a leading small appliance brand, providing top-notch technical assistance and customer support!SkillsWhat You Need:

Fluency in Italian and English (spoken & written).

Preferably, previous experience in a call center.

High school diploma or higher education.

Strong problem-solving and communication skills.

Cross-selling skills are a plus!

ResponsibilitiesWhat You'll Do:
✔ Offer first-class tech support to customers after sales for various domestic appliance brands.
✔ Assist customers via phone and email, acting as the first point of contact.
✔ Diagnose technical issues using 60 available processes and escalate complex cases when necessary.
✔ Improve customer satisfaction by proactively offering solutions (e.g., guiding customers through YouTube tutorials).
✔ Provide product information, follow up on orders, handle minor repairs, and address complaints.
✔ Work with three different software programs during the support process.

Randstad

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