German Airline Customer Support in Lisbon
- Sintra, Lisboa
- Permanente
- Horário completo
In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.Key Responsibilities:Deliver professional, timely assistance via phone, email, chat, and social channelsSupport passengers with bookings, flight changes, and cancellationsClearly communicate policies on fares, baggage, and special servicesProvide information on check-in, boarding, and travel requirementsSuggest routes, upgrades, and tailored travel solutionsCollaborate with internal teams to resolve complex casesKeep accurate records of customer interactions and solutionsStay up to date with airline policies, promotions, and industry regulationsParticipate in regular training to sharpen skills and advance in the roleRequirements:German fluency (C2 level)English fluency (B2 level)EU citizenship or Portuguese Residency Card0–1 year of experience in customer supportStrong communication, analytical, and interpersonal skillsEagerness to learn and developWhy Join Us:Competitive Salary that values your skills and effortLanguage Bonus for your Italian proficiencyPerformance Bonus based on resultsHealth & Life Insurance for your peace of mindOnsite Work Environment fostering growth and collaborationReady to start your journey with the International Airline Support Project? Apply today and let your career take flight!