CRM Country Lead - Hybrid

• Develop and implement CRM strategies tailored to the industry.
• Manage CRM platforms and ensure data accuracy and system efficiency.
• Collaborate with cross-functional teams to align CRM initiatives with business goals.
• Analyze customer data to identify trends and propose actionable insights.
• Train and support internal teams on CRM tools and processes.
• Monitor and report on CRM performance metrics, ensuring continuous improvement.
• Stay updated on CRM technology advancements and recommend relevant upgrades.
• Ensure compliance with data protection regulations and company policies.

• 10+ years of CRM experience as a Senior CRM Manager.
• Results-driven, action-oriented and ability to act intuitively to deliver goals.
• Proven experience participating in cross-functional teams and influencing great outcomes across a matrix organization with evolving requirements.
• Strong analytical skills.
• Understanding of database management.
• Skills in project management and a client centric approach.
• Solid background in prospect acquisition and/or customer retention strategies.
• Knowledge of online marketing and digital sales methods and best practices.
• Strong Excel and Powerpoint skills.
• Strong knowledge of Sales/Retention processes.
• Strong communication skills along with a customer-oriented attitude (internal and external).
• Fluent in English.

• Opportunity to work with a focus on innovation in the sales department.

Michael Page