Seller Support Specialist (German-speaking) - Global e-Commerce – 3000€ Welcome Bonus

Lisboa
3.000 € por més
Permanente
Horário completo

Há 1 mês

Job Title: Seller Support Specialist (German-speaking) - Global e-Commerce - 3000€ Welcome BonusJob DescriptionExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.If you're looking to grow and be inspired, as a Seller Support Specialist in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Seller Support Specialist , you will:

investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
review the reported issues within agreed turnaround times and standards of quality
escalate issues to our client in accordance with the MSA and this SOW on knowledge base
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your qualificationsConcentrix is a great match if you:

Are fluent, verbal and written in German (C1)
Are fluent, verbal and written in English (B2)
Have minimum education qualification of college degree or an equivalent diploma
Have at least 1 year of experience in customer service or support with at least 1 year experience in telesales, account management or customer success roles (mandatory)
Have strong understanding of e-commerce
Have experience working with call center (voice and non-voice) and service industry
Have the ability to work as a team member, as well as independently
Are fluent with any social media products usage and basic understanding of digital advertising

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:

Competitive salary (base and additional bonuses)
Central location in Lisbon, Portugal
3000€ Welcome Bonus
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Experience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal-opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.Location: PRT Lisbon - Av. Mediterraneo, N°1Language Requirements: German (Required)Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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