Content Moderator (Italian or German)
- Porto
- Permanente
- Horário completo
Employment Type: Full-time
Work model: On-siteWe are seeking a service-oriented and reliable professional to provide high-quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy problem-solving in a fast-paced, international environment, this role could be a great fit for you.Key Responsibilities
- Review various content types, including videos, news articles, images, political advertisements, and social media profiles.
- Evaluate content based on factors such as age-appropriateness, level of violence, sexual themes, and political transparency.
- Apply content policies consistently to digital material and follow established handling procedures.
- Detect subtle differences in the meaning of digital communication and enforce the client’s terms of use accurately.
- Participate actively in employee assistance programs, reporting initiatives, and training to promote personal and community well-being.
- Escalate issues through appropriate channels when necessary to maintain performance standards and meet required KPIs.
- Follow security protocols, maintain confidentiality, and adhere to project requirements in all aspects of the role.
- Native or fluent proficiency in either Italian or German (C2 level) both spoken and written; fluent in English (C1 level).
- Minimum education: High School diploma.
- Stable and consistent employment history.
- Excellent interpersonal skills and a cooperative team attitude.
- Ability to perform well in fast-paced environments with strong multitasking capabilities.
- High attention to detail and precision when managing customer information.
- Strong problem-solving skills, critical thinking, and the ability to work independently.
- Friendly, professional, and proactive in delivering customer service.
- Experience in sectors like retail, banking, or general customer support is advantageous.
- Willingness to work rotating shifts and full-time on-site schedules.
- Flexibility and adaptability to evolving procedures, technologies, and customer demands.
- Chance to join a leading global brand in travel and tourism.
- Work schedule includes Monday through Sunday with 24/7 rotating shifts.
- Competitive pay with incentives based on performance.
- Opportunities for career advancement within the BPO sector.
- Supportive and collaborative workplace culture.
- Access to exclusive travel benefits and discounts.