German Customer Advisor
Cross Border Talents
- Porto
- Temporário
- Horário completo
- Process insurance policy administration or cancellation requests.
- Manage complex complaints professionally and timely.
- Mediate between hosts & guests for reservation concerns - such as of alterations, cancellations, and resolution center requests - and be able to decide on the best possible outcome for all parties involved.
- Demonstrate ownership of user issues, concerns and queries until resolution or escalation.
- Process responsible losses to provide the best resolution/support to the user while compiling standard workflows.
- Recognize product and process issues that impact our community and submit reports and feedback.
- Maintain accuracy and security of customer information on client's systems.
- Fluency in German C1/C2 Level + English B2 Level (mandatory)
- Previous experience in customer Support (mandatory)
- Already living in Portugal's mainland (mandatory)
- Have EU citizenship, a Portuguese residence card or a Manifestation of interest issued by SEF (mandatory)
- High school diploma -minimum (mandatory)
- Good mediation skills
- An assertive person with good interpersonal skills, both written and on the phone
- Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.
- Dynamic, presentable, empathetic and teamwork skills;
- Base Salary
- Performance bonus
- Complexity bonus
- Transport Bonus
- Meal allowance in meal card 7.23€ per day (not taxed)
- Contract: CDD 6 months contract
- Training compensation
- Private Health Insurance after 6 months
- Schedule: Monday to Sunday