French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

Cascais, Lisboa
3.000 € por més
Permanente
Horário completo

Há 22 dias
Aplicar facilmente

Begin Your Career in E-Commerce Customer Support!Join a fast-paced, team-oriented environment where empathy and precision come together in every interaction. If you’re proactive, detail-driven, and passionate about delivering outstanding service, this non-call-based support role offers the perfect platform to excel.Role Overview:As an E-Commerce Customer Support Specialist, you will be a key connection point for users of a major global e-commerce platform. Your role will focus on ensuring a seamless and positive experience by managing customer interactions and resolving a variety of requests.Key Responsibilities:

Communicate with customers in a professional, friendly manner through digital channels only

Handle requests from buyers, sellers, and content creators, including order tracking, refunds, and platform navigationAssist users with platform features such as cancellations, returns, and account changesCollaborate with internal teams to deliver timely, accurate resolutionsEscalate complex or sensitive issues following established proceduresMeet quality standards and response time targets consistentlyProvide clear, solution-oriented guidance to improve the customer journeyStay informed about platform policy updates, new features, and best practices in e-commerceRequirements:

Fluent in French (C2 level)
Fluent in English (B2 level)
EU Citizenship or Portuguese Residency Card
0-1 year of experience in customer support
Strong leadership, analytical, and communication skills
Eagerness to learn and grow

Why Join Us:

Attractive Salary: Competitive compensation that values your skills
Performance Bonus: Recognizing your achievements
Meal Allowance: Covering your daily meals
Transportation Support: Assisting with commuting costs
Health & Life Insurance: Comprehensive protection for your well-being
Relocation Package: Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environmentReady to take the next step? Apply today and be part of a team that values innovation and excellence!

Cross Border Talents