SALESFORCE COMMERCE CLOUD BUSINESS CONSULTANT (HYBRID)

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SALESFORCE COMMERCE CLOUD BUSINESS CONSULTANT (HYBRID)Portuguese company hires for hybrid workLocation: Porto, PortugalWorking Model: Hybrid - 20%Language Requirements: Fluent Portuguese and English C1Seniority: 5+ YearsInstructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.We are seeking an experienced Salesforce Commerce Cloud (SFCC) Business Consultant to lead and support digital commerce transformation initiatives. The ideal candidate brings a deep understanding of SFCC B2C, strong business insight, and the ability to effectively bridge the gap between technical teams and business stakeholders to deliver scalable, customer-centric commerce solutions.Key Responsibilities

Serve as a subject matter expert on Salesforce Commerce Cloud (B2C), advising on platform capabilities and best practices
Collaborate with business stakeholders to understand objectives, map customer journeys, and define e-commerce requirements
Translate business needs into clear, actionable functional specifications and user stories for technical teams
Facilitate workshops and discovery sessions to define solution architecture and integration approaches
Provide strategic input on key SFCC features, including catalog management, personalization, promotions, and checkout optimization
Support implementation teams across configuration, testing, and deployment stages
Conduct gap analyses and recommend improvements to boost performance and user experience
Monitor and analyze KPIs to provide actionable insights and optimize conversion rates and e-commerce performance
Stay current with platform updates, industry trends, and emerging technologies to continuously drive innovation

Qualifications / must be clearly listed on your CV

Proven experience as a Business Consultant or Business Analyst in Salesforce Commerce Cloud (B2C) projects
Strong understanding of e-commerce processes, digital retail, and customer-centric strategies
Hands-on familiarity with SFCC Business Manager, Storefront Reference Architecture (SFRA), and platform architecture
Experience in systems integration (ERP, CRM, OMS, payment gateways, etc.)
Excellent communication, presentation, and stakeholder engagement skills
Comfortable working in agile environments and managing multiple priorities across teams

Preferred Skills

Salesforce certifications (e.g., B2C Commerce Developer, B2C Solution Architect)
Experience with multi-site, multi-language, and multi-currency setups
Understanding of UX/UI best practices and conversion optimization techniques
Familiarity with SEO, web analytics, and personalization platforms

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