Customer Journey Excellence Manager
Emma Sleep
- Lisboa
- Permanente
- Horário completo
- Lead projects to continuously develop new/further project and process.
- Stay focus on the end customer (Clients - B2B Partners - Retailers).
- Be closely aligned with all internal teams to understand where you will have the most impact and identify the best opportunities.
- Identify the operational weaknesses and elaborate optimization proposals.
- Monitor KPIs, improve and challenge them.
- Challenge all our partners and colleagues.
- Use data to drives results.
- You are graduated of a Bachelor/Master and you already got experience in those fields and ideally in start-ups.
- You are autonomous to drive project to the end, identifying the right stakeholders.
- You are at ease with data, excel and the office tools.
- You are fluent in English (and any other languages would be a bonus).
- You are highly structured, with strong organizational talent.
- You are good at identifying problem and even better at solving them.
- You want to be challenged and to challenge others, while being open-minded and curious.
- Tableau/SQL is a plus.
- Discounts on our top-notch products;
- Health insurance including dentist;
- The opportunity to collaborate with multinational teams;
- All the tools you need to build up your project and to reach your targets;
- A pet-friendly office;
- Full autonomy from day one, we will always be there to give you advice when needed;
- The possibility to build up your network with experts, key accounts partners, and stakeholders all over Europe;
- Always something to do, to learn. We swap teams often to share best practices. 😊