IT Support with English

Braga
Permanente
Horário completo

Há 1 mês

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesAccept All CookiesPress Tab to Move to Skip to Content LinkSearch JobsJob DescriptionIT Support with EnglishJob Location: Braga, LisboaLocation Flexibility: Multiple Locations in CountryReq Id: 1705Posting Start Date: 5/22/25At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through innovation.We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age. We believe that digital transformation is essential to creating a more sustainable future. That's why we are working with our customers to develop solutions that can help them reduce their environmental impact, improve their efficiency, and create a more equitable society.We are committed to contributing to the United Nations Sustainable Development Goals (SDGs). These goals are a blueprint for a better future for all, and we believe that technology can play a vital role in achieving them.If you share our passion for making a meaningful impact on the world, we invite you to join our global family of 130,000 employees spanning more than 50 countries. We are a diverse workforce, and we offer a wide range of opportunities for you to grow and develop your career.Together, we can create a more sustainable future for all.Please note that this posting is for spontaneous applications only and does not correspond to an active job vacancy.Role PurposeTo provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.Key Accountabilities

Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.

Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

Personal Development Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.

Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Requirements:

Proficient in English

At Fujitsu, you will enjoy:

Remote Working Available
Employment with the possibility of a permanent contract
Life insurance
Private health insurance since the first day of employment and extensive to children for free
Work life balance with full-time schedules available
25 days of holidays, including your birthday leave. Plus you can add one day per antiquity in the company up to 30 days.
International career in a dynamic and enthusiastic environment
Training and internal career progression plan upon hiring
Dynamic and enthusiastic work environment with colleagues from more than 60 countries
An IKEA voucher to help you build your own home office
…and much more!

Relocation Supported: NoVisa Sponsorship Approved: NoAt Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by law.We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.Copyright 1995 - 2024 Fujitsu×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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