German Trainer - Lisbon, Portugal
Foundever
- Lisboa
- Permanente
- Horário completo
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will groom employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver training courses
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Stay abreast of the new trends and tools in employee development
- Alignment with the Client training program and Sitel procedures
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities
- Native or proficient level of German (C2)
- Advanced English level (C1 at least) with strong verbal and written communication skills
- One or more additional language(s) spoken in the project is a plus
- Good organization/ time management skills
- Availability to work fully from Sete Rios (Lisbon) site - mandatory
- Schedule from Monday to Sunday - 8am to 8pm
- Ability to work with a variety of people from diverse backgrounds
- Ability to make fair and consistent judgments and decisions
- Ability to solve problems and offer suggestions
- Ability to influence behavior
- Ability to adhere to all organizational policies and procedures
- Ability to give constructive feedback to the agents which lead to performance improvement
- College degree or directly related work experience
- Essential minimum of 6 months call center experience
- Previous teaching or coaching/training experience would be an advantage
- Availability to travel
- Out-of-hours support
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture