French-speaking Junior Customer Support
- Leiria
- Permanente
- Horário completo
- Handle customer inquiries via email, phone, and chat in a professional and timely manner.
- Provide accurate information about products and services, addressing customer needs.
- Resolve issues and escalate complex cases to the appropriate teams.
- Maintain detailed records of customer interactions in the CRM system.
- Collaborate with colleagues to continuously improve customer satisfaction.
- Hybrid work model: Enjoy a mix of on-site and remote work for better flexibility.
- Full-time schedule: Monday to Friday, 40 hours per week.
- Comprehensive training and ongoing support.
- A multicultural and dynamic work environment.
- Fluency in French (C1 level or higher) and good command of English.
- Previous experience in customer service is a plus.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team and independently.
- Reside in or near Leiria, Portugal.
- Competitive salary and performance incentives.
- Opportunities for career development and growth.
- Supportive work environment with a strong focus on employee well-being.