German-Speaking Customer Service | Remote in PortugalWe’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.Position Overview:Role: Customer Service Agent (German-speaking)Location: Remote in PortugalKey Responsibilities:Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruiseHandle sales inquiries with confidence and professionalismGuide clients through available packages, promotions, and upgradesResolve queries and ensure customer satisfaction throughout the booking processUpsell services when appropriate to enhance the overall customer experienceMaintain accurate records of customer interactions and transactionsRequired Profile:Fluent in German (C1+) and proficient in English (B2+)Experience in a customer-focused environmentExcellent communication and persuasion skillsAbility to work independentlyEu Passport or valid work permit ( No Visa provided)What We Offer:Opportunity to work from the comfort of your home (regional restrictions apply)Join a vibrant, international team in the travel and tourism industryCareer development and growth in a well-established global client environmentFull training provided