Associate Tech Support Engineer

Porto
Permanente
Horário completo

Há 10 dias

Associate Tech Support EngineerBlip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers worldwide.We are serious about Tech. We are problem-solvers with big ambitions, keeping a people-first mindset at the core of our work. We prioritize flexibility as we strive to deliver the best technological products and tackle the greatest industry challenges.Recognizing that everyone brings their own strengths, backgrounds and new perspectives, we empower you to be yourself. That uniqueness shapes the culture of belonging we are so proud of.The Role:The Associate Tech Support Engineer will be the first point of contact for all end-users, providing hands-on management of requests, incidents, and issues. The role covers both first and second level support, while coordinating with senior engineers and specialist teams when deeper investigation is required.This position is ideal for a dedicated, self-motivated technical professional with a strong customer service focus. The primary goal is to deliver world-class IT support across our Windows and Apple based infrastructure, hardware, software, mobile devices, video conferencing, and AV systems.Additionally, the role includes asset management responsibilities, ensuring our user base has the right tools available at the right time.What You'll be Doing:

Provide proactive support to colleagues through various methods, including walk-ups, desk-side assistance and remote support.
Support all IT systems and facilities in the assigned office, including video conferencing, bespoke conference rooms, meeting rooms, TV, and AV systems.
Investigate and resolve incidents, taking ownership of issues, coordinating with multiple support teams when necessary, and communicating effectively with users throughout the process.
Log and track all requests/incidents in the IT service management system, ensuring timely updates and adherence to SLAs.
Maintain a high standard of service management with an emphasis on customer service, documentation, and availability.
Escalate issues to other teams as necessary while retaining ownership of the overall issue.
Maintain accurate IT asset records, tracking issued and returned devices in the IT Asset Register.
Keep stock of general IT equipment and peripherals, placing procurement orders where necessary.

What You’ll Bring:

Minimum 1 year experience in a user or customer facing role. Experience in a tech support role preferred.
Knowledge of enterprise applications, tools and operating systems such as MacOS, Windows, M365, JAMF, Atlassian, Intune, VPN Solutions, etc.
Good general IT knowledge and awareness of the latest technologies related to end-user environment
Deep sense of urgency and ability to identify and achieve quick wins.
Strong verbal communication and interpersonal skills, with a customer-first approach.
Ability to prioritize own workload and work as an individual as well as within a highly demanding team environment
Taking ownership of issues through to resolution demonstrating a positive can-do and a proactive approach to issue resolution

This is what you should have. What do we have, you ask? Well...you can check our amazing perks & benefits right !So ... Are you in?Equal opportunitiesAt Blip, we are committed to creating a diverse and inclusive workplace. We strongly encourage people from all backgrounds, ways of thinking, and working to apply.
We are committed to including everyone regardless of their race, disability, age, gender identity, sexual orientation, and religion.
Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.If you need any adjustments to apply for the position and to ensure this role aligns with your needs, please send an email to accommodations@blip.pt .We will only respond to inquiries related to disabilities.

Blip

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