French Online Banking B2B Advisor in Braga

Cross Border Talents

Braga
Permanente
Horário completo

Há 1 mês
Aplicar facilmente

Are you a virtuoso of the French language? We're on the hunt for an exceptional individual to step into the role of our French Online Banking B2B Advisor ExtraordinaireAbout Us:We specialize in crafting revolutionary customer experiences that drive global brand growth. Leveraging deep insights and cutting-edge technology, we design integrated journeys that exceed expectations and scale seamlessly. Whether you're a startup or a multinational brand, we're your partner for success. No matter the complexity or scale of your customer journey, we've got you covered.Role Overview:As a French Online Banking B2B Advisor, you'll provide comprehensive and high-quality assistance to entrepreneurs and small businesses by handling level 1 customer inquiries over the phone. You'll ensure timely follow-up on customer requests, maintain commitments, and collaborate closely with internal teams, offering suggestions to optimize our internal processes. Handling both inbound and outbound calls, as well as back-office tasks, will be part of your responsibilities.Key Responsibilities:

Address and manage cases and tasks from our main queue, chat, and email: You'll be responsible for promptly responding to and resolving customer inquiries and requests received through various channels, including our main queue, chat platform, and email system.
Respond to customer questions: You'll deliver accurate and timely responses to customer queries, ensuring their concerns are addressed and resolved to their satisfaction.
Handle complaints: In instances of customer complaints, you'll actively listen to their concerns, empathize with their situation, and work towards finding suitable resolutions while maintaining a positive and professional demeanor throughout the interaction.

Qualifications:

Native proficiency in French
B2 proficiency in English
Previous experience in Customer Service or Contact Centre (preferred)
Previous experience in the banking/financial sector (preferred)
Formal speech and excellent writing skills (mandatory)

Why Join Us:

Competitive Salary: We offer attractive compensation packages that reflect your skills and experience, ensuring your hard work is duly recognized and rewarded.
Performance Bonuses: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role.
Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work, ensuring that you have convenient and affordable transportation options.
Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.

Ready to embark on this customer support journey? Submit your application today, and we'll be in touch!

Cross Border Talents