Service Delivery Manager
IPTOR
- Lisboa
- Permanente
- Horário completo
- Professional Development: We're committed to fostering professional development and career growth. Our comprehensive training and development programs empower employees to reach their full potential.
- Flexible Work arrangements: Experience the liberating flexibility of working hours that suit your lifestyle. Whether you prefer a hybrid or remote work setup, we accommodate your needs.
- A Collaborative and Innovative culture: At Iptor, our culture thrives on recognition, trust, and respect. We foster an inclusive and supportive environment valuing everyone’s contributions. We recognize dedication through an attractive salary package, bonuses, and generous vacation days. Our success is built upon collaboration and innovation.
- Manage the day-to-day operations of Iptor Infrastructure Operations.
- Service Delivery meetings with Service providers, IPTOR Support, and customers.
- Provide input to the Customer communication plan.
- Participate in security process compliance, reviews & actions.
- Monitor and manage Service Delivery performance of supplier(s).
- Manage service to contract, (SLA’s, dates, and performance measures).
- Provide/manage continuous improvement of all services provided and identify alternatives/options to these services.
- Define and maintain the overall maintenance plan for service windows (including patch planning, upgrades, DR tests and role swaps).
- Build the Service Delivery process with IPTOR Support and Customer Service Lead.
- Participate in process improvement with external and internal counterparts.
- Holder of a Master’s degree or similar, by experience in Computer Science, or similar.
- Experience with customer relations and communication.
- Good knowledge of ITSM, Incident/problem/change management.
- ITIL certified, or good knowledge of ITIL foundation.
- Understanding and practical experience of project management.
- Good knowledge and expertise in Supplier Management.
- Demonstrate effective time management.
- Strong verbal and written communications in English.
- Well organized, methodical, and self-motivated.
- Service minded, and always have a strong customer focus.
- Good to create, participate in and maintain network.
- A good team player with the ability to work on own initiative.
- Good to create and maintain personal relationships with customers, as well as team members.
- Ability to influence.
- And as mentioned before: most important is passion!
At Iptor, diversity and inclusion are at the core of our values. We believe that diverse perspectives drive innovation and excellence. We foster an inclusive workplace where every individual's contributions are celebrated and respected. Join us in creating an environment where each individual's unique contributions shape our success. 🌟RECRUITERTereza Tencheva
Talent Acquisition specialist