Platform Product Owner

• Managing Product Backlog: Own and manage the product backlog and product features to achieve the long-term product vision for customer-facing applications such as the CX portal, configurations, and tracking systems.
• Influence and Collaboration: Influence customers, vendors, external partners, and engineering team priorities. Collaborate with BPO and FPO functions to drive clarity and prioritize features effectively, much like the cross-functional teamwork seen at Amazon.
• Execution and Delivery: Work closely with customers, BPOs, FPOs, GPLs, and engineering to define and clarify features, prioritize the roadmap, and ensure customer satisfaction through effective feature delivery.
• Communication: Drive feature discussions with various stakeholders and write clear documents (e.g., functional specifications, business requirement documents) to support product development. Clear and concise communication.
• Impact and Evaluation: Develop and understand key KPIs and success measures for customer-facing products. Drive data-driven conversations to prioritize effectively and evaluate product success.

• Collect and derive customer insights through qualitative and quantitative methods.
• Create value propositions that are desirable, viable, and feasible.
• Collaborate with cross-functional teams to develop product features.
• Prioritize and size requirements with an understanding of company strategy.
• Manage and improve the financial performance of in-market products.
• Drive product knowledge and discover improvement opportunities.
• Collaborate with other product teams on cross-product initiatives.

• Agility and Innovation: Create agility through a focus on innovation and out-of-the-box thinking, particularly in developing customer-facing solution
• Customer Orientation: Make customer-oriented decisions that consider both short-term and long-term trade-offs, ensuring a superior customer experience through the CX portal and other applications. Customer obsession is key.
• Collaboration and Communication: Maintain clear, concise, and accurate communication to enable effective collaboration across teams, inspired by Meta's collaborative environment.
• Leadership: Manage your own and the team's time effectively, provide direction, and support talent development within the organization.
• Technical Proficiency: Evaluate engineering customer needs and emerging technologies to drive the development of advanced tracking and configuration solutions.

• Education: MBA or Master’s degree in management, science, engineering preferred.
• Experience: Typically 2+ years of digital product management experience, with a focus on e-commerce logistics and customer-facing applications.
• Skills: Strong presentation and collaboration skills. Experience in facing customers and understanding their needs. Ability to understand and visualize key business processes and interfaces.

Maersk