Junior Safety & Health Business Support
Randstad
- Lisboa
- Permanente
- Horário completo
Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.
Founded in 2021, the Airbus Global Business Services (AGBS) unit will be contributing to Airbus’ global success and play a vital role in Airbus’ transformation journey in standardisation, harmonisation, digitalisation and automation of end-to-end processes (e.g.Procure to Pay) of all overhead functions. Our target is that siloed ways of working / processes will be a relic of the past within the AGBS. To drive such culture change we are looking for candidates with pioneering spirit that make data-driven decisions and take responsibility for the best outcome of their internal customers. All while embracing a spirit of problem-solving and living the Airbus values: Customer focus, integrity, respect, creativity, reliability and teamwork.
Our purpose defines why we exist: ‘We pioneer sustainable aerospace for a safe and united world’.SkillsFluent level of English and French - mandatory;
1 to 3 years of experience;
Strong and ideally proven customer orientation mindset;
Knowledge on EHS (Environment, Health & Safety) regulations and compliance (plus);
Ability for structured working;
Strong team player with the ability to support and accompany change;
Capacity to improve, understand the big picture and end vision;
French &/or Spanish &/or German languages would be nice to have.ResponsibilitiesWe are looking for HR support to join Airbus in our GBS. You will be giving support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide where we operate.
Some of your main tasks and responsibilities will include:
● Serve as the first point of contact for customers seeking technical assistance over the phone or mail
● Logging call / email activity in central Ticketing system repository
● Manage help desk software or ticket system and maintain it up-to-date
● Perform basic remote functional Troubleshooting to identify easy Root Cause analysis
● Stay up-to-date with updates related to the given product and being able to explain some high level feature in regards to the tool version
● Research questions on available resources (FAQ manual)
● Direct the customers to right available user guide/support when relevant
● Delegate any others topics to the second level support