Job DescriptionMAIN RESPONSIBILITIES of this Position:Follow the processes to maintain data quality in key systemsSeek and gather accurate information to fully support customersKey Areas of ResponsibilityProcessing all Customer Master Data inputs and changesAccountability for managing the administration of all customer-related dataEnsuring that service quality levels fully meet expectationsIdentifying and communicating gaps, queries, and errorsMaintaining a high standard of customer serviceSupporting improvement programsInforming Team Lead of any issues or opportunities with existing activitiesSpecial data related projects as assigned by managementCompetenciesSchool Education: High School CompletedStrong computer skills including basic knowledge of Microsoft office tools / Intermediate knowledge of ExcelEnglish Level B2Has history of working in a Multinational & cross-functional, collaborative team environmentUnderstanding of customer administration matters for different countriesSoft SkillsHas a proactive, “take-charge” work ethic, showing ambition and a drive to succeedExcellent team player. Able to work well within the own team, as well as building strong relationships with all other internal and external stakeholdersAccountability towards the performance of the teamExcellent communication skills - Verbal and WrittenStrong ability to meet KPI's definedStrong ability to work under pressureEuropcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at:
