Support Engineer

Critical Manufacturing

Maia, Porto
Permanente
Horário completo

Há 28 dias
Aplicar facilmente

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.What you will do:

Application Support – provide primary support by dealing with support requests
Continuous improvement of support procedures, tools and runtime environment
Interact with various internal Product teams to troubleshoot and resolve complex problems
Log and track issues ensuring the customer is kept aware of progress

RequirementsWhat you must have:

More than 2 years in application support
Great interpersonal and communication skills
Time management, organization and prioritization
Attention to detail – thorough in work carried out
Teamwork – working together to meet deadlines
Initiative – seeking continuous improvement and implementing best practice in technology environment
Self-motivated and creative in all aspects of your work
Excellent English skills – spoken and written

What we consider a plus (not mandatory):

Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
Experience with SQL Server
Experience with scripting languages (ex: Powershell, Bash)

Critical Manufacturing