System Reliability Engineer

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Permanente
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Há 7 dias

Join UsAt Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.What you'll doBy connecting people, places, and things, Vodafone IoT enables organisations to thrive in the digital world. Leveraging our expertise in connectivity, our advanced IoT platform, and our extensive global reach, we deliver the results necessary for our customers' progress and success. We support businesses of all sizes and sectors in their efforts to connect for a better future.The Vodafone Internet of Things (IoT) suite of products and services is specifically designed to meet the demands of emerging business verticals. Our connection base has experienced a 20% year-over-year growth, reaching over 200 million connections by the end of the financial year 2025. Vodafone IoT maintains its leadership as a ten-time consecutive leader in the IoT Connectivity Gartner Magic Quadrant. To address the technological needs of IoT, Vodafone has developed an industry-leading IoT Connectivity Management Platform, targeting key strategic growth opportunities to meet the global requirements of IoT customers.Vodafone has also carved out the IoT Connectivity business to secure additional external investment and maintain our leading position in the industry through the following:

Continue accelerating and enhancing our Platform as a Service for Vodafone customers on footprint
Introduce service propositions in markets beyond Vodafone's current footprint
Address long tail lower volume segment through digital self-service platform globally

We seek an System Reliability Engineer for our IoT Platform Engineering team. This role reports to the IoT System Performance & Optimization Manager and includes the following responsibilities:

Develop and govern resilience strategies that span system architecture, deployment, monitoring, and incident response
Define and track stability KPIs (e.g., MTTD, MTTR, error budgets), partnering with performance and operation teams to meet or exceed targets
Design and implement fault injection testing, chaos engineering practices, and scenario-based simulations to validate platform robustness
Collaborate with product, infrastructure, architecture and development teams to re-design services with built-in redundancy, failover, and graceful degradation
Drive automation and observability improvements to reduce noise, increase fault detection speed, and support predictive failure mitigation
Contribute to the design and maintenance of our Business Continuity and Disaster Recovery Plan (BD/DR), ensuring IoT systems remain resilient and recoverable in the face of unexpected distruptions
Own the resilience roadmap and continuously assess emerging threats, technologies, and architectural shifts to guide evolution of stability practices
Evangelize a culture of resilience through internal communication, workshops, and post-incident learning programs
Engineering excellence - Deliver new capabilities and services efficiently while continuously enhancing the resilience, scalability, and cost-effectiveness of our IoT platform

Platform availability and fault tolerance
Reduction in recurrence of critical incidents
Adoption of engineering best practices aligned with future-proof architecture
Delivery focus - Consistently meet or exceed delivery expectations-ensuring the right customer experience, delivering tangible business outcomes, and achieving financial target

Improved service-level attainment (SLA/SLO adherence)
Reduced mean time to detect (MTTD) and mean time to recover (MTTR)
Operational efficiency gains through automation and proactive issue resolution

Stakeholder management - Foster trusted, transparent, and outcome-driven relationships with business and technical stakeholders

Cross-team alignment on resilience goals, metrics, and ownership
Effective communication during incidents and planned changes
Stakeholder satisfaction with the stability, predictability, and responsiveness of platform services
Improve the Connectivity service delivered to Vodafone IoT customers
Assure the proper dimensioning for the owned IoT platforms, guaranteeing capacity is used efficiently
Guarantee owned IoT Connectivity platforms can cope with new products being delivered to IoT customers
Manage stakeholders and vendors as required for the technical delivery and report project progress & activities

Who you are

Degree in Software Engineer or related discipline with Computer Science
Good understanding of DevSecOps methodology mindset
Good understanding of information security
Scripting experience such as bash, python, perl, groovy, powershell
Proven experience with high-availability system design, chaos engineering principes and proactive failure mitigation strategies
Experience with ISO 22301
Good understanding of system monitoring tools and automated testing frameworks
Industry experience with Software Platforms on Linux, on-premises and cloud Server technologies
Deep understanding of SRE principles including SLOs/SLIs, error budgets, observability, toil reduction, and automation
Demonstrated ability to balance operational stability with delivery velocity
Understanding of security principles, practices and standards and how they translate into real-world technical solutions
Hands-on experience with infrastructure provisioning and configuration management tools such as Terraform or Ansible. Demonstrated ability to eliminate manual processes through scripting (e.g., Python, Bash, Go)
Strong command of telemetry, logging, and alerting stacks (e.g., Prometheus, Grafana, ELK, Datadog, Splunk)
Experience defining meaningful SLIs and building dashboards that drive actionable insight
Skilled in leading and participating in incident response with a calm, structured approach
Experience driving blameless postmortems, root cause analysis, and continuous improvement across teams
Good knowledge of DevSecOps principles
Expertise in identifying and resolving system bottlenecks, latency issues, and throughput constraints
Proficient in forecasting demand and managing system growth in a cost-efficient manner
Proven ability to work closely with software engineers, infrastructure teams, product owners, and business stakeholders to embed reliability into the development lifecycle
Consultative, customer-focused design mind-set
Strong presentation and communication skills, to technical, business and (senior) management audience
Strong work planning- and time management skills
Willing to learn and a strong sense of ownsership and autonomy

Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you

Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft)
Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Who we areWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.Together we can.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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