David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.Position: Customer Service RepresentativeLocation: Braga, PortugalWork model: RemoteEmployment type: fixed term (6 months) with possibility of extension / permanent contractRemuneration: Base salaryDUTIES AND RESPONSIBILITIES:
Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
Foster positive relationships by delivering prompt and courteous support.
Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
Maintain a professional and empathetic approach in all customer interactions.
Work collaboratively with colleagues and leadership to achieve team objectives.
Share insights on recurring challenges and suggest opportunities for process or service improvements.
REQUIREMENTS:
Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level.
Previous experience in customer service would be advantageous.
Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to handle technical inquiries and troubleshoot common issues with guidance.
Ability to quickly learn new softwares and technologies.
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized, detail-oriented, and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
Working schedule: Monday to Sunday - 24/7 (Rotative Shifts)
Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
