Senior Network Engineer
- Portugal
- Permanente
- Horário completo
- Installation, maintenance, and support of Network and Security Infrastructure device system software and hardware
- Analytics, troubleshooting, and resolution of complex Network and Security Infrastructure issues including on premise and cloud environments.
- Administer the application of company data security policies
- Provide Network and Security Infrastructure support for all other IT functions and end users as required
- Complete project tasks and lead small technical projects
- Serve as a contact to vendors
- Make recommendations for improving system performance and uptime
- New technology evaluation and implementation Requirements
- Bachelor's degree preferable in a computer-related field with 3 to 5 years' experience in Network and Security technologies.
- Cisco network experience working extensively with Cisco IOS and NX-OS, Cisco network design, TAC support experience, and deployment of Cisco LAN Catalyst and Nexus, WAN ISR and ASR products.
- Routing and Performance Experience Implementation and Troubleshooting of BGP, EIGRP, OSPF and QoS/CoS Policies.
- Troubleshooting Complex LAN and WAN routing, spanning tree and general network health problems.
- Experience in dealing with Service Providers for overseeing Layer 1, 2, 3 issues.
- Knowledge of switching to CCNP level preferred.
- Customer service skills Experience in working with an Enterprise Ticketing system such as ServiceNow, managing incident SLA's and handling customer communications in a polite and detailed manner either via the ticketing system, chat tool or by phone.
- Cisco Certifications CCNP or equivalent Preferred.
- Effective English written and oral communication skills.
- Experience within the following areas: LAN/WAN/WLAN, Internet, Remote Access, Firewalls, Proxy, DDI (DNS, DHCP, IPAM), PAM (Privileged Access Management) NAC (Network Access Control), Network monitoring solutions.
- Experience with Cloud technologies and providers
- LAN/WAN/WLAN, Internet, Remote Access, Firewalls, Proxy, DDI (DNS, DHCP, IPAM), PAM (Privileged Access Management), NAC (Network Access Control), Network Monitoring solutions, Data Center Networks, Business Partner Access and Cloud based Networking implementations.
- The team is distributed across all global regions (Americas, EMEA, APAC) and operates a follow-the-sun support model providing global 24x7 advanced level support for Network and Security infrastructure technologies; acting as the escalation point for the Operations Support Centre, the Software Development Organization, Local Support Teams and other IT Infrastructure and Applications Support areas.
- The team also works closely with the cybersecurity organization focusing on confidentiality, integrity, and availability of information and emphasizing holistic security - with a focus on Zero Trust.
- Ability to handle major problems and respond professionally to senior management and customers.
- Organizational awareness and understanding of how service stability can be maximized through leveraging technology and process enhancements.
- Can identify the specific functions, responsibilities, key customers and relationships of own department/function.
- Knowledge of analytic techniques and methods.
- Understanding of project and change management processes.
- Flexibility and willingness to travel globally.
- Ability to work within a global organization.
- Innovative thinking - Comfortable working as part of a team.
- Interest in emerging IT technologies.
- Ability to prioritize tasks and think strategically.
- Focused on continuous improvement